The Team at ÀNI Private Resorts look forward to welcoming you as our destinations begin to open for visitors.
ÀNI, by concept, has always been yours alone to share with family and friends. Today more than ever our loyal guests treasure the private spaces and experiences we provide, your home away from home, with all the staff, facilities and amenities of a 5-star resort.
We have always been committed to providing our guests peace of mind at our Private Resorts, allowing you to relax, reconnect and enjoy quality time with friends and family. Our team in each destination has spent the last few months adapting our tailored service and experience to the “post-covid” world, ensuring the safety of our team and guests, while minimizing any compromise on the warm service and attention to detail for which ÀNI is known.
Being in the unique position of welcoming only one group at the time, we can customize our protocols; tightening or loosening our distancing and service, based on each group’s own preferences – so long as the safety of our guests, teams and government mandated protocols are respected.
More than anything though, we hope that you and your families are all safe and healthy. Our teams are excited to host you when you are once again ready to travel with friends and family for a remarkable Private Resort experience.
Ira Bloom and the ÀNI Private Resorts Family
UPDATED CANCELLATION & DEPOSIT POLICIES
Initial Deposit Reduced to 20% (from 50%)
For Stays through January 15th, 2021
• Fully Refundable until 2 weeks prior to arrival
• Balance payment at 2 weeks out
For Stays January 16th 2021 or later
• Fully Refundable until January 1, 2021
• Additional 30% by January 1, 2021
• Final 50% balance 30 days prior to arrival
• Full Credit for cancellations made 30 days in advance
* Subject to change based on future conditions
** Applicable terms for each reservation will be those in effect at time of booking
For any questions: email@example.com
ON ARRIVAL/CHECK-IN, GUESTS WILL BE ASKED TO…
- Fill out a health questionnaire and temperature check on arrival
- ÀNI may offer/require testing on arrival if guests have not otherwise already been tested
- Join a WhatsApp chat group to facilitate communication between the staff and all guests
- Avoid direct contact with staff members – maintain social distance
- Regularly use hand sanitizers using dispensers provided around the resort
- Report any flu-like symptoms to our management team
|We will be using the “Ayubowan”/”Wai” greeting at all resorts and not shaking hands|
|Hand sanitizers are positioned throughout the properties, including in all back of house staff areas. Guests are requested to sanitize their hands regularly and staff will wash/sanitize their hands regularly after touching any surfaces.|
|Staff use a variety of disinfecting/cleaning methods, including disinfecting cleaners, hydrostatic spray and ultraviolet wands. We likewise will clean all items as they arrive at the resort.|
|Face masks will be used by staff inside the hotel at all times while servicing guests within the resort. Guest are not required to wear face masks except for during direct service activities such as spa treatments and cooking classes. Masks are available on request at any time for our guests.|
|We will disinfect all luggage on arrival and although hotel staff will be happy to oblige, guests will be given the option of carrying their own luggage to their rooms.|
|Other than previously agreed to circumstances, ÀNI will hold to a minimum of 24 hours between check out and check in of a new group of guests.|
PROTOCOLS DIRECTOR & STANDARDS
The Protocols Director at each resort is responsible for implementing safety procedures for our guests, team and local communities. They will advise our guests of any updates or changes to government mandated protocols or changes to our own internal policies. Guests can work with the Protocols Director and our GM to customize our protocols to meet your needs.
STAFF HEALTH & ISOLATION OPTION
Staff will be checked for temperature and general health on a daily basis.
As an option, where available, ÀNI will have all staff tested, moved on to property, and isolated for several days, prior to your arrival. With this option, staff will remain on property for the duration of your stay with additional staff kept off property handling all shopping and deliveries.
CLEANING OF ALL ROOMS & SPACES
Direct contact surfaces in all areas are frequently cleaned and sanitized with disinfectants and approved sanitizers . All guest keys / in-room phones / TV remote controls and AC remote controls are sealed after sanitizing. All dust bins in the rooms are cleared into garbage bags and sealed immediately.
Rooms will have certain high touch point items removed, such as pens / pencils / books. Guests can also request any of the removed items for their use.
Depending on each country’s local regulations, spa services may or may not be available. In locations where spa services are available, staff will wear masks at times. Guest will likewise be requested to wear masks during most direct contact treatments. Treatment rooms will be thoroughly cleaned after all treatments, with at least 1 hour set between appointments.
GYM & TENNIS
The gym will remain open 24 hours for our guest use, with a frequent full cleaning scheduled.
Tennis will be available for guests any time. Singles tennis instruction and play with staff will be available with distancing protocols in place.
MEAL & BEVERAGE SERVICE
While we offer full meal and beverage service for all guests at all meals, depending on local guidelines, the team may implement general social distancing protocols for how table service is provided. We can tighten or loosen our distancing and service at the request of our guests in residence so long as baseline protocols are in place.
OUTSIDE VISITORS, SERVICE PROVIDERS & VENDORS
In general, we will keep to a minimum the number of outside visitors and service providers to enter the property – limited to only those specifically requested and required by our guests. For any that do visit, body temperatures will be checked at the security check points and social distancing is required.
OUTSIDE ACTIVITIES & EXCURSIONS
In destinations that allow for our guests to take part in outside activities and excursions we will follow locally set regulations and protocols for our guests off property and make all efforts to keep our guests distanced from the local community – including not using any public or shared vehicles and boats.
Should a guest become ill, please advise our management team immediately. Our internal protocols call of us isolating the guest in their room while contacting our on-call doctor/clinic. Should there be a suspected case of Covid-19, we will follow the protocols and guidelines set by the local health authorities.
DESTINATION TRAVEL REQUIREMENTS
Please don’t hesitate to contact us should you wish to receive the latest travel requirements or detailed in-house safety guidelines for any of our 4 destinations. Our general managers on the ground are staying updated on the development in each location.
For any questions, please contact us at
From our ÀNI Family to yours 🙂