In the interest of giving our guests comfort in moving forward with future travel planning in light of the unknown severity of the COVID-19 outbreak, we are relaxing our deposit and cancellation policies.
Our hearts go out to all of those affected by this virus. The health and safety of our guests and staff is always our top priority, and with this rapidly evolving situation we will continue to monitor and adapt to ensure we maintain our standard.
We’d like to think that at times like these our Private Resort concept may be quite appealing – all the staff, service and amenities of a resort all to yourselves – not having to share with anyone outside of your group.
We are looking forward to continue working together to bring remarkable Private Resort experiences to you, your friends and family.
1. FOR NEW BOOKINGS CONFIRMED BY APRIL 30th, 2020 FOR TRAVEL TO ANY OF OUR 4 PRIVATE RESORTS FOR ANY DATES THROUGH DECEMBER 19, 2020
a. Deposit requirement at time of booking is reduced from 50% to 20%
b. Balance payment of 80% due 2 weeks prior to arrival
c. Full refund for any cancellations made more than 2 weeks prior to arrival
d. For any cancellation made less than 2 weeks prior to arrival – full credit for a future stay(s) to be used within 18 months of the original arrival date at any of our 4 resorts.
2. FOR EXISTING BOOKINGS FOR STAYS IN 2020 – UNTIL FURTHER NOTICE
a. General policy of no refunds remains intact, but we are waiving the standard 60-day requirement for cancellations – so any/all cancellations will receive full credit for future stay(s) to be used within 18 months of the original arrival date at any of our 4 resorts.
b. Policy to refund for dates that are rebooked, up to the amount received for those dates, remains intact
By mid-April we will review the situation and the policy changes noted above.
Please let us know if you have any questions on this change of policy.
– The ÀNI Family
For any questions: email@example.com